Full Time position available with flexible working.
At Culture Shift we develop technology that helps organisations to build places of work and study that are safe, happy and supportive for everyone, everywhere. We do this primarily through our reporting software and applying our continuous improvement cycle which allows our partners to listen to concerns, support those affected, analyse trends and activate lasting change through early intervention and targeted prevention.
This is a fantastic opportunity to join the Culture Shift team to realise our creative, digital and strategic vision to create a world of work and study that is safe, happy and supportive for everyone, everywhere. To do this you’ll be taking an essential role in helping us better understand our partners and users so that we can prevent unacceptable behaviour in the workplace and across education.
Reporting directly to the VP of Sales, as Head of Success you will have responsibility for the ongoing relationships with partners across all our market sectors. You will be responsible for the overall productivity and effectiveness of the Success Team, from onboarding to renewal. Leading the team to think outside the box to deliver the highest quality of service while achieving aggressive growth and maintaining our impressive retention rates.
You will personally foster close relationships with key partners, and develop strong internal relationships, knowing when to bring in representatives from other departments to ensure the efficient operation and success of the renewals and upgrades strategies.
Duties will include:
This is a unique opportunity to work alongside a passionate team who have exciting growth plans for the business. This role will provide you with autonomy and will challenge you to work to the best of your ability and think outside of the box.
Salary depending on experience, plus benefits and flexible working.
What's in it for you
Maintaining our positive culture and ensuring our team feel valued are of the utmost importance, you will benefit from the following:
We hope you’ll join us on our exciting journey to shift cultures on a global scale.
Please send through your CV and a cover letter to email@example.com and expect a response from us within a week. If successful, you’ll be invited to interview. The interview will cover areas related to your role as well as cultural questions for the team.
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